Terms and conditions 2018-03-26T09:14:58+00:00

These terms and conditions govern telescopic ladder sales by Echellex Inc. via the website (“Site”) https://echellex.ca.

General conditions

The general conditions of sale, hereinafter referred to as “the present” or “the GCS”, define the rights and obligations of the parties in connection with sales made on the website https://echellex.ca hereinafter referred to as “the site”. They are concluded between, on the one hand, Echellex Inc., and on the other hand, persons wishing to place an order for product(s) via the site, hereinafter referred to as “the customer”.

The order of products presented on the site is subject to acceptance by the customer of all of the present as set out below. Echellex Inc. reserves the right to adapt or modify its terms and conditions at any time. In case of modification, the terms and conditions applicable to the order will be those in force on the date of final payment of the order.

Products and services

The products and services offered for sale are those mentioned on the site. Echellex Inc. reserves the right to modify the content of its online store at any time and without notice, including to include or remove references or to change certain selling prices.

Some products or services may be available exclusively online through the website. These products or services may be available in limited quantities and, with respect to exchanges and returns, are subject to our Return Policies. We do everything in our power to show you the colours and products as they look in store. We cannot guarantee that the settings on your screen will render colors accurately.

We reserve the right, without obligation, to limit sales of our products or Services to any person, geographic area or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or Service we offer. All product descriptions or prices are subject to change at any time without notice. Any product or service offer on this site is invalid or prohibited.

Availability and delivery time

The product offers and prices indicated are valid as long as they appear on the website. However, the very nature of the products offered by Echellex Inc. and their method of preparation and delivery (products from outside the country) can lead to temporary unavailability. In the event of unavailability of certain products, Echellex Inc. reserves the right to delay sending the order, while informing the customer.


Prices for products and services are expressed in Canadian dollars (CAD). The total amount of an order includes the price of products, applicable taxes and shipping and handling. Echellex Inc. reserves the right to modify its prices at any time and without notice. However, for any order accepted, it guarantees the rates applied on the date of receipt of the order.

Errors and omissions

Occasionally, information on our site or through our products and services may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, and information relating to shipping costs, estimated delivery times and product availability. We reserve the right to correct such errors, inaccuracies or omissions, and to change or update information or cancel orders if information relating to the products and services or linked websites is inaccurate, at any time, without notice (including after an order has been placed).

We assume no obligation to update, amend or clarify information relating to the Services or linked websites, except as required by law. No specific update date applied in connection with the Services or on linked websites should be taken as an indication that all information on the Services or linked websites has been changed or updated.

Payment and PayPal module

The price of the products is payable the day of the effective order. Payment is made securely via the electronic payment module set up by our partner PayPal, hereinafter referred to as “PayPal module”, either by debiting the customer’s PayPal account or by credit card. The precise list of accepted credit cards is notified to the customer during the payment process via the mo